Dear Mom - Technical Support

About Dear Mom

Dear Mom is an AI-powered emotional support companion designed to provide daily care, understanding, and encouragement through warm conversations, mood tracking, and habit building.

💬 AI Conversations

Chat with a caring AI mom anytime

📔 Mood Diary

Track emotions & get supportive responses

🎯 Habit Tracking

Build better habits with encouragement

🧠 Wellness Support

24/7 emotional & mental health support

System Requirements

iPhone/iPad Requirements

iOS 14.0 or later
Compatible with iPhone 6s and newer
iPad (5th generation and newer)
iPod touch (6th generation and newer)
Minimum 150MB free storage space
Stable internet connection (WiFi or cellular)

Data & Connectivity

Internet connection required for AI features
App works best with WiFi or 4G/5G connection
Offline access limited to locally stored data

Getting Started

Installation

Download Dear Mom from the App Store
Open the app and create your account
Choose your preferred mom avatar
Grant notification permissions (optional)
Start your first conversation with Mom

First Use

You'll be guided through an onboarding experience
Answer a few questions about yourself
Customize your mom's personality
Set up your daily reminder preferences
Begin your emotional support journey

Frequently Asked Questions

Q: Is my data private and secure?

A: Yes. All conversations and mood entries are encrypted and stored securely. We never share your personal data with third parties. Your privacy is our highest priority.

Q: Does the app require a subscription?

A: Dear Mom offers a free tier with core features. Premium features may require a subscription. All pricing is clearly displayed before purchase.

Q: Can I use Dear Mom as a replacement for professional therapy?

A: Dear Mom is an emotional support companion, not a medical device or therapist replacement. If you're experiencing mental health crises, please contact a mental health professional.

Q: How do I enable notifications?

A: Go to Settings > Notifications > Dear Mom and enable "Allow Notifications." You can customize notification frequency in the app settings.

Q: Can I delete my account?

A: Yes. Go to Settings > Account > Delete Account. All your data will be permanently removed within 30 days.

Q: Does the app work offline?

A: Most features require internet connection. However, you can view previously stored diary entries offline.

Q: How is my mood data used?

A: Your mood data is used only to improve the app's personalized responses. It's never shared with third parties or used for marketing purposes.

Q: Can I export my diary entries?

A: Yes. You can export your entries as a PDF file from Settings > Export Data.

Troubleshooting

Common Issues & Solutions

App Won't Open

Force close the app and reopen it
Restart your iOS device
Check that you have iOS 14.0 or later
Ensure you have at least 150MB free storage
Reinstall the app if issues persist

Chat Feature Not Working

Check your internet connection (WiFi or cellular)
Ensure you're logged in to your account
Check Apple's server status at developer.apple.com
Clear app cache: Settings > General > iPhone Storage > Dear Mom > Offload App
Update to the latest app version

Notifications Not Appearing

Enable notifications in iOS Settings > Dear Mom
Check app notification settings
Ensure "Do Not Disturb" is disabled
Restart your device

Mood Diary Entry Won't Save

Check internet connection
Ensure you're logged in
Try saving again after a few seconds
Check available storage space

Slow Performance or Crashes

Close other apps running in background
Restart your device
Update iOS to the latest version
Clear app cache and temporary files
Reinstall the app

Privacy & Security

Data Protection

All conversations are encrypted end-to-end
Mood data is stored securely on encrypted servers
User location data is not collected or stored
Health data complies with HealthKit privacy standards

Third-Party Services

Dear Mom uses the following third-party services:

OpenAI API: For AI conversation features
Firebase: For authentication and data storage
Analytics: For app performance monitoring (anonymized)

Contact Us

Email Support:

shande.li@icloud.com

Response time: 24-48 hours

Legal Information

App Information

Property	Details
Developer	Dear Mom Inc.
Jurisdiction	United States
Current Version	1.0.0
Minimum iOS	14.0
App Category	Health & Wellness

Disclaimer

Dear Mom is designed to provide emotional support and encouragement. It is not a medical device, therapy tool, or substitute for professional mental health care. If you experience thoughts of self-harm or suicide, please contact a mental health professional or emergency services immediately.

Terms of Use

Users must be 13+ years old (18+ in some jurisdictions)
Users are responsible for maintaining account security
Inappropriate content may result in account suspension
Dear Mom reserves the right to modify features or discontinue service

Updates & Changelog

Version 1.0.0 (Initial Release)

✅ AI mom conversation feature
✅ Mood diary with emotion tracking
✅ Habit tracking & progress visualization
✅ Daily reminders & notifications
✅ Multiple mom personalities
✅ Data export functionality
✅ Privacy-first architecture

Coming Soon Meditation guided by mom

Coming Soon Community support features

Coming Soon Apple Watch integration

Coming Soon Siri voice commands

App Status

Service	Status
AI Chat Service	● Operational
Mood Diary	● Operational
Authentication	● Operational
Push Notifications	● Operational